#1SMMPanel
LoginSign Up
Legal Document

Refund Policy

Last updated: May 23, 2025

At SMM Panel Co. ("we", "our", or "us"), we strive to provide the best possible service to our customers. This Refund Policy outlines our procedures regarding refunds for our services. By using our services, you agree to the terms of this Refund Policy.

1. Account Balance Refunds

We offer refunds only for your current account balance. Refunds will be processed to the original payment method used to deposit funds into your account. Please note the following conditions:

  • Refund requests must be submitted through your account dashboard or by contacting our customer support.
  • We may require verification of your identity before processing a refund.
  • Processing fees charged by payment processors may be deducted from the refund amount.
  • Refunds typically take 3-5 business days to process, but may take longer depending on your payment provider.

2. Cancelled Orders

When an order is cancelled, the order amount is automatically refunded to your account balance. This refund process is automatic and does not require any action on your part.

Please note that once an order has started processing, it cannot be cancelled. If you need to cancel an order that has already started, please contact our customer support team for assistance.

3. Partial Order Completion

In cases where an order is partially completed, we automatically provide a partial refund proportional to the uncompleted portion of the order. The refunded amount will be added to your account balance.

For example, if you ordered 1,000 followers and only 800 were delivered, you would receive a refund for 20% of the order amount to your account balance.

4. Service Quality Issues

If you experience issues with the quality of our services, please contact our customer support team within 7 days of order completion. We will review your case and may offer one of the following solutions:

  • Redelivery of the service
  • Partial refund to your account balance
  • Full refund to your account balance

The solution offered will depend on the specific circumstances of your case and the nature of the service provided.

5. Non-Refundable Services

Please note that certain services are non-refundable due to their nature. These include, but are not limited to:

  • Services that have been fully delivered as described
  • Services where the delivery is in progress and cannot be stopped
  • Custom or tailored services that have been specifically created for your needs

6. Refund Request Process

To request a refund for your account balance, please follow these steps:

  1. Log in to your account on smm-panel.co
  2. Navigate to the "Billing" or "Payments" section
  3. Select "Request Refund" option
  4. Follow the prompts to complete your refund request

Alternatively, you can contact our customer support team at [email protected] with your refund request.

7. Refund Processing Time

Once your refund request is approved, please allow the following processing times:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-3 business days
  • Cryptocurrency: 1-3 business days
  • Bank Transfers: 5-7 business days

Please note that these timeframes are estimates and may vary depending on your payment provider.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically for any changes.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: